The Faces Behind the Scenes

If you’ve stayed at Walla Faces, you know our hotel is clean! A lot of work, thought and effort go into making everything “just perfect” before you arrive. We know you notice, as you tell us on TripAdvisor and Yelp. The comments of cleanliness are music to our ears! We thank you for those kind words.

It has been another busy week for Julia, Arcelia, and Alejandra. These three, the housekeeping staff of our two inns, are the integral foundation of the day-to-day operations of Walla Faces. Recently, I had the honor of sitting down with them to chat about their work.

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“I got lucky on that day,” Debbie says of the days she hired Julia, Arcelia, and Alejandra. Julia and Alejandra has been working for Walla Faces for five years; Arcelia has been for three. All three of the staff are able to cover the needs of our guests at either location. In a pinch, all of them help out with the wine crush and bottling. This year, in addition, they helped pick Syrah at the estate vineyard.

Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. Despite their many tasks, the women appreciate that their self-run operation allows them to “know what they have to do, and when they have to do it.” Yes, they are a self-directed work team. This, they tell me, is different from their previous jobs. They appreciate having full responsibility and accountability for their work. They help and  look out for one another when necessary.

Perhaps the most striking thing is how compassionate and kind they are. Throughout my time with them, they are smiling and laughing. They chuckle when I bring up tips. They get them sometimes, they say. I’d say they deserve them more often.

WFhousekeepersThen there’s Art, the self-described “jack of all trades, master of none.” Art is the Walla Faces all-round maintenance person, who can handle a technical problem at the inn in the morning, help Victor with tasks in the winery at noon, and be available to oversee operations in the vineyard in the afternoon. Julia and Arcelia tell me that he does it all and can fix anything. He, too, maintains a positive attitude despite his own taxing schedule.

When one thinks “Walla Faces”, some things immediately come to mind: wine, food truck night, and a place to stay in Walla Walla. These three women and our maintenance expert, as a team, keep the complex systems of Walla Faces running – every day. The hotel is a 24-hour operation. The winery is hair-raising busy once a year with other hectic events scattered throughout the year. The agricultural endeavor of the vineyard is equally taxing. All in all, these individuals go above and beyond to ensure everything runs without a hitch.

In the end, it’s the people that make up Walla Faces. We’re “blessed to have them,” Debbie says of the Julia, Arcelia, Alejandra and Art. Together, these dedicated people comprise a community of individuals that make Walla Faces unique for those who stay with us, for those in our wine club, and those who visit the tasting rooms or vineyard. As Debbie says, “we couldn’t do it without them.”