Certified Excellence, Two Years in a Row!

For the second year in a row, Walla Faces has been honored with the TripAdvisor Certificate of Excellence. Just like last year, both hotel locations, the Walla Faces Inns at Historic Downtown and the Walla Faces Inns at the Vineyard, are recipients of this prestigious award!

2014 Certificate of Excellence

Both the Walla Faces Inns at the Vineyard and the Walla Faces Inns at Historic Downtown are winners of the TripAdvisor 2014 Certificate of Excellence!

TripAdvisor is the world’s top travel site, offering information about and reviews of hotels, restaurants, and attractions literally all over the world. The Certificate of Excellence is based on traveler reviews and goes only to the top ten percent of businesses listed on the website. Additional criteria include an overall rating of at least 4 out of 5 over a twelve-month period, and the volume of reviews about a particular establishment. TripAdvisor places value on the personal experiences of visitors over size, scope, or fame of an establishment, and awards the Certificate to everything from tiny bed and breakfasts to gigantic hotels, and everything in between—if their reviews are good enough!

This means we owe all of you who have stayed with us and taken the time to write a rating or review our deepest gratitude. Both locations have five-star average ratings!

Reviews of the Inns at the Vineyard call it “serene” and “peaceful,” praising the location, service, and “over the top extras” like the hot tub, fireplace, and wine and chocolates in each suite.  At the Inns at Historic Downtown, visitors welcome the stylish rooms and “refreshing attention to detail.” Many of you said it was like a home away from home. One traveler writes, “Walla Faces is perfect for our family when in Walla Walla visiting our son at Whitman. We can bring our dog, cook family meals, relax, and the whole family is comfortable! So grateful for this cozy place, that has everything we need!” Another reviewer from this spring said “I literally could have moved in!” At both locations, reviews also consistently mention how much they appreciate the “slick” and “seamless” keypad check-in system.

Co-owner Debbie Johnson says, “We couldn’t have earned this award without our amazing guests. We owe so much to everyone who’s taken the time to write reviews on TripAdvisor… thank you!”

We are always happy to deliver top-class experiences for our guests, and are honored and humbled to receive this recognition for it.

See for yourself why we earned this award—book a room today.

An Honor for Walla Faces

Tripadvisor certifcateWalla Faces Inns at Historic Downtown and Walla Faces Inns at the Vineyard have been honored with the esteemed TripAdvisor Certificate of Excellence, an accolade that recognizes businesses for their exceptional hospitality.  Only 10 percent of the businesses on TripAdvisor, the world’s largest travel site, receive this award, which is offered every year.  The award-winning properties range from one room bed-and-breakfasts to enormous hotels with over 6,000 rooms.

TripAdvisor calls the awards a “way of acknowledging the great work that many properties are doing, and helping them to stand out from their competition.”

To qualify for a Certificate of Excellence, businesses must be listed on TripAdvisor for at least 12 months and, during this time, maintain an overall rating of at least 4 out of 5. The award criteria also take into account the volume of customer reviews about a particular property.  Both locations have admirable ratings of 4.5 stars.

Reviewers who stayed at the Historic Downtown location rave about the sophisticated décor of the Suites and the approachability of the Inn owners, who are always willing to recommend restaurants and attractions.  Guests who experienced the Vineyard are equally enthusiastic, praising the beautiful, relaxing setting.

One reviewer recalls a stay several years later, noting fondly that “The memories are still as vivid as the day I left… it felt as if I were staying in a friend’s apartment.”

Another reviewer enthusiastically says of the Vineyard “don’t stay anywhere else in Walla Walla!”

Debbie Johnson, co-owner of Walla Faces, thanks her loyal customers for their support and for their role in creating the warm, familial atmosphere that makes Walla Faces special.   She says that many people who stay at the Inns are return customers.  “We have customers who have become friends…it’s like having people stay at your house.”