Walla Faces Inns at Historic Downtown and Walla Faces Inns at the Vineyard have been honored with the esteemed TripAdvisor Certificate of Excellence, an accolade that recognizes businesses for their exceptional hospitality. Only 10 percent of the businesses on TripAdvisor, the world’s largest travel site, receive this award, which is offered every year. The award-winning properties range from one room bed-and-breakfasts to enormous hotels with over 6,000 rooms.
TripAdvisor calls the awards a “way of acknowledging the great work that many properties are doing, and helping them to stand out from their competition.”
To qualify for a Certificate of Excellence, businesses must be listed on TripAdvisor for at least 12 months and, during this time, maintain an overall rating of at least 4 out of 5. The award criteria also take into account the volume of customer reviews about a particular property. Both locations have admirable ratings of 4.5 stars.
Reviewers who stayed at the Historic Downtown location rave about the sophisticated décor of the Suites and the approachability of the Inn owners, who are always willing to recommend restaurants and attractions. Guests who experienced the Vineyard are equally enthusiastic, praising the beautiful, relaxing setting.
One reviewer recalls a stay several years later, noting fondly that “The memories are still as vivid as the day I left… it felt as if I were staying in a friend’s apartment.”
Another reviewer enthusiastically says of the Vineyard “don’t stay anywhere else in Walla Walla!”
Debbie Johnson, co-owner of Walla Faces, thanks her loyal customers for their support and for their role in creating the warm, familial atmosphere that makes Walla Faces special. She says that many people who stay at the Inns are return customers. “We have customers who have become friends…it’s like having people stay at your house.”